Refund Policy
Last update: June 28, 2023

DOSH TRUST SP. Z.O.O., a private company limited trading as DOSH TRUST which was incorporated on 11 January 2023 (company number 0001012134) with its registered office at Piotrkowska 116/52, Lodz, Poland (collectively referred to as "Dosh Trust" in the following text), guarantees the refund right under the terms outlined in the present refund policy.

Dosh Trust treats each Refund with reasonable care and skill.


1. Definitions


"You / Your" or "the Customer" refers to a natural (physical) person who has agreed to all of Dosh Trust's terms and conditions, as well as other applicable policies, and uses the available Services.

"Chargeback" refers to the return of the User's funds by the Issuing Bank as a result of a disputed and/or fraudulent transaction.

"Financial Institution" or "FI" refers to an organization that facilitates and completes monetary transactions.

"Order" refers to either (i) your purchase of cryptocurrency from Dosh Trust or (ii) your sale of cryptocurrency to Dosh Trust. Each Order within the meaning of Points (i) and (ii) of this paragraph is a two-party transaction between Dosh Trust and you.

“Services” means the exchange of fiat currency for cryptocurrencies and/or cryptocurrencies for fiat currencies.


2. Fundamental Principles


Dosh Trust guarantees that the Customer is entitled to a refund if it fails to: 1) send the cryptocurrency to the Customer in accordance with the Order; or 2) send the fiat currency to the Customer's account in accordance with the Order.

The right to a refund may arise only if the Customer has paid for the Services in accordance with the Order, including all relevant fees.

The Customer is required to adhere to Dosh Trust's payment procedure. If the Customer sends funds to Dosh Trust and then requests a cancellation from a third-party financial institution (FI) prior to contacting Dosh Trust, the Customer is responsible for cancellation fees.

Any fees incurred during the processing of the refund request are the sole responsibility of the Customer. The related fees are deducted from the total refund amount.

The Customer must send a refund request to contact@doshtrust.com from their registered email address in order to request a refund. After the Customer's identity has been confirmed, the review of the submitted refund request may commence.

Dost Trust will only authorize or deny refund requests following meticulous verification.

Dosh Trust shall process the Customer's Refund request as quickly as is practicable. Response times may vary based on the specified refund reason and the current volume of requests. Dosh Trust shall notify the Customer regardless of the request's outcome. Customers may also contact our Support department with inquiries regarding updates.

NOTE: Submitting a Refund Form/Return Form does not guarantee that the User's request will be met.


3. Refunds after a successful purchase of cryptocurrency


When the Customer has received the purchased cryptocurrency in accordance with the Order, refunds are not possible.

However, if the Customer changes their mind and wishes to return the purchased Cryptocurrency, Dosh Trust will purchase it back at the current market price. In other words, the Customer is able to sell the acquired cryptocurrency (Tether) and receive payment via one of the available payment methods.


4. Chargebacks


Dosh Trust expects the Customer to contact Dosh Trust's Support department (contact@doshtrust.com) to resolve any issues with existing Orders prior to submitting a chargeback request with FI. This does not affect the Customer's rights and claims against the respective bank or financial institution.

Dosh Trust investigates each chargeback request made by the Customer and communicates with the Customer’s bank or financial institution in a manner prescribed by relevant regulations.


5. Miscellaneous


Any fees incurred during Refund processing are the sole responsibility of the User. These fees will be deducted from the final amount of Refund.

Whenever there is a change in legislation, this Refund Policy will be modified accordingly.

DOSH TRUST reserves the right to modify the terms and conditions of the Refund Policy, and in the event of any modifications, DOSH TRUST will issue an appropriate announcement. The changes will apply after DOSH TRUST has given notice.

In case the User does not wish to accept the revised Refund Policy, he/she should not continue to use DOSH TRUST Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy and Return.